Refund Policy

This Refund Policy applies to service fees paid to Varnova International Trades for freight forwarding, documentation, company registration and lead generation engagements.

Service Fees vs. Government/Third-Party Fees
Government fees, statutory charges, carrier freight charges and other third-party costs paid on your behalf are generally non-refundable once submitted or paid, as these are remitted directly to the relevant authority or carrier.

Cancellations Before Work Begins
If you cancel a service before any filing, booking or outreach work has started on your engagement, Varnova service fees paid are eligible for a refund, less any payment processing charges already incurred.

Cancellations After Work Begins
Once documentation has been filed, a shipment has been booked, or lead generation outreach has started, fees corresponding to work already performed are non-refundable; any remaining, unearned portion of the fee may be refunded at Varnova's discretion.

How to Request a Refund
Send a written refund request to our support email with your invoice or reference number. We aim to review and respond to refund requests within 7 business days.

Changes to This Policy
We may update this Refund Policy from time to time; the version published on this page is the one in effect.